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(704) 971-9191
Excuse our appearance, we’re getting a facelift but we’re fully open for business.

Contact us

Book An Appointment

Interested in trying one of our services? Feel free to use one of our direct methods below, our chatbot, or by filling out the inquiry form to the right. We can’t wait to meet you!

Frequently Asked Questions

Here are some of our most frequently asked questions we receive from our patients! If you do not see your question listed please feel free to drop us a line below.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, American Express), cash, FSA (Flex Spending Account) and HSA (Health Spending Account), we do not accept checks or insurance. We also have Interest Free Financing Available through Care Credit.

What is Care Credit?

CareCredit is different from a regular credit card. It helps you pay for out-of-pocket expenses not covered by medical insurance by extending special financing options that you can't get when using your Visa or MasterCard.

What is your cancellation policy?

No problem, it happens! At Urban Med Spa, we have a 24 hour cancellation policy. If you cancel within 24 hours your cancelation is complimentary. If you fail to provide 24 hours notice your first cancellation will be waived for free, but your second and any other cancellations are subject to a $50 fee. Please note, cancellations with an injector are subject to a $100 fee and are exempt from the free first time cancellation policy.

Is a consultation required before scheduling an appointment?

Yes, we require a consultation prior to scheduling a treatment, we also offer online consultations to accommodate out of town patients. Our consultations cost $50 and are 30 minutes long.

We’re Open 7 Days a Week

We’re open every day to ensure that you can look and feel your best when it works for you! We operate on a booking basis, so please feel free to contact our friendly staff to find a time that works for your schedule.

Monday to Friday : 9am – 8pm

Saturday : 10am – 7pm

Sunday : 12pm – 5pm